Dv188 Privacy Policy — Malaysia Member Personal Data Protection

01General Introduction

This Privacy Policy ("Policy") describes the personal data handling practices of dv188 ("we", "Platform"). It applies to all users who browse, register, or use any services provided through the dv188 website and mobile app.

We understand that your trust is an invaluable asset. That is why we do not treat privacy as a mere legal obligation — it is a core value of dv188. Every decision we make regarding data always places the interests and security of our members first.

This Policy should be read together with Terms and Conditions dv188. In the event of any conflict between the two documents, this Privacy Policy shall prevail for all matters relating to personal data.

02Data We Collect

Dv188 only collects your personal information when necessary and for clearly defined purposes. Below are the categories of data we collect and the reasons for collecting them:

We do not collect sensitive information such as biometric data, medical records, or religious information except in very limited situations and with your explicit consent. Data belonging to individuals under 18 years of age is not knowingly collected by the dv188 platform.

03How We Use Your Data

All data collected by dv188 is used for legitimate and transparent purposes. We will not use your data for any purpose other than those stated here without notifying you in advance:

• Account Management: Creating and maintaining your account, processing registration, login, and identity verification (KYC) as required by the authorities.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately in accordance with your chosen payment method.
• Platform Security: Detecting and preventing fraud, multi-account usage, hacking, and any suspicious activity that could compromise the security of the platform and other members.
• Customer Support: Responding to your inquiries, complaints, and support requests efficiently through available support channels.
• Legal Compliance: Meeting reporting obligations to relevant authorities such as Bank Negara Malaysia and applicable enforcement bodies when required by law.
• Service Improvement: Analyzing usage patterns in aggregate and anonymized form to improve platform features, technical performance, and overall user experience.
• Service Communications: Sending important notifications related to your account, security updates, policy changes, and transaction information.
• Responsible Gaming: Monitoring wagering activity patterns to identify early signs of problem gambling and provide appropriate intervention where necessary.

04Data Sharing with Third Parties

Dv188 does not sell or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data with trusted parties:

• Payment Service Providers: Financial information required to be shared with banks and e-wallet providers to securely process your transactions.
• Game Service Providers: Minimum technical data required by our game software providers to ensure games function correctly and fairly.
• Legal Authorities: Information that must be disclosed to law enforcement agencies, courts, or regulatory authorities pursuant to a valid legal order.
• Anti-Fraud Services: Certain technical data with third-party security partners who help us detect and prevent fraudulent activity on the platform.

All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes defined. They are not allowed to use your data for any purpose beyond what has been set by dv188.

05Cookies & Tracking Technologies

The dv188 platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve website performance.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Anonymised aggregate data that helps us understand overall usage patterns to develop more useful new features.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the dv188 platform.

06Data Security

Protecting your personal data from unauthorized access, modification, disclosure, or destruction is our top technical priority. The security measures we have implemented include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• Continuous security monitoring 24 hours a day, 7 days a week by our in-house cybersecurity team.
• Regular security audits by independent third parties to identify and patch any system vulnerabilities.
• Role-based access control ensuring that only authorised personnel can access sensitive member data.
• Automatic daily data backups to a separate secure location to ensure continuity of service.

07Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, contact the dv188 support team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days.

08Data Retention Period

Dv188 retains your personal data for as long as your account is active or as long as needed to provide our services. Following account closure, data will be retained according to the following periods:

• Financial & Transaction Records: Minimum 7 years from the transaction date, in line with Malaysia's tax and financial legal requirements.
• Identity Verification (KYC) Records: Minimum 5 years after account closure, in accordance with anti-money laundering (AML) compliance requirements.
• Support Communication Logs: 3 years from the date of last interaction for reference and service quality improvement.
• Technical Data & System Logs: 12 months for security purposes and cyber threat detection.
• Marketing Data: Until you withdraw consent or request deletion, whichever comes first.

After the applicable retention period ends, data will be securely deleted or anonymised in accordance with industry-standard procedures.

09Children's Privacy

The dv188 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from children under the age of 18.

If we find that personal data of underage individuals has been collected inadvertently, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered an account on dv188 are urged to contact us immediately.

10Privacy Policy Amendment

Dv188 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements in how we protect your data.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all active members outlining the key changes made.
• Displaying a special notice on the dv188 platform for at least 14 days before the changes take effect.

Continued use of the dv188 platform after amendments take effect will be considered your acceptance of the updated Privacy Policy.

11Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the dv188 Data Protection Officer (DPO) team is here to help:

• Live Chat: The fastest channel — available 24/7 on the dv188 app and website.
• Email: [email protected] — response within 2 business days.

We take every privacy enquiry seriously and strive to provide a thorough and satisfactory response. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.