Terms and Conditions for Use of the dv188 Malaysia Platform

01General Terms & Acceptance

These Terms and Conditions ("Agreement") govern your use of the website, mobile app, and all services provided by dv188 ("Platform"). By accessing or using any part of the dv188 Platform, you are automatically deemed to have read, understood, and agreed to be bound by all terms contained herein.

If you disagree with any part of this Agreement, you are advised not to use the dv188 Platform. dv188 reserves the right to modify, update, or replace any part of this Agreement at any time at its sole discretion. Changes will take effect as soon as they are posted on the Platform, and members will be notified via their registered email or in-account notification.

The most current version of the terms is the version available on this page. Continued use of the Platform following any changes constitutes your acceptance of the updated terms.

02Eligibility & Account Registration

To register and use dv188 services, you must meet the following eligibility requirements:

• You are at least 18 years old on the date of registration.
• You are registering in your own name and not on behalf of any third party.
• You are only permitted to own and operate one (1) dv188 account at any one time.
• You are not on any list or in any jurisdiction that prohibits online wagering activities under local law.
• The information you provide during registration is true, accurate and current.

Dv188 reserves the right to request identity verification (KYC) documents at any time to confirm member eligibility. Required documents may include a national ID, bank statement, or proof of address. This KYC process is an industry standard designed to protect the security of all members.

Multiple account registrations by the same individual, including using a family member's name, the same IP address or the same device, are prohibited. dv188 reserves the right to close all associated accounts and withhold any remaining balance if this violation is detected.

03Deposit & Payment Methods

Dv188 supports multiple deposit methods including bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank) and eWallets (Touch 'n Go eWallet, GrabPay, Boost). All deposits must be made using an account registered in your own name.

• The minimum deposit is as specified on the withdrawal page and may vary depending on the payment method.
• Dv188 does not accept deposits from third-party accounts or accounts that do not match the registered member's name.
• All deposits are processed instantly and credited to your account as soon as confirmation is received from the bank or eWallet provider.
• Dv188 does not charge any deposit processing fees; however, your bank or eWallet provider may apply their own charges in accordance with their policies.
• Any deposit made in error cannot be refunded once gameplay has begun.

If you encounter any issues with the deposit process, please contact the dv188 customer support team, available 24 hours a day, seven days a week via live chat on the platform.

04Withdrawal of Winnings

Dv188 is committed to processing all legitimate withdrawals promptly and transparently. The following withdrawal policy applies to all members:

• Withdrawals are only permitted to a bank account or eWallet registered in the same member's name.
• Standard withdrawals are processed within less than three (3) minutes for members who have completed KYC verification.
• The first withdrawal from a new account may take slightly longer due to additional security verification.
• Daily and weekly withdrawal limits are set according to your VIP membership tier — VIP Diamond members enjoy the highest withdrawal limits with prioritised processing.
• Withdrawals requiring further review will be processed within 24 business hours.

Any attempt to withdraw funds obtained through illegitimate means, including claiming bonuses without meeting rollover requirements, will result in the withdrawal being voided and the account placed under review.

05Bonuses, Promotions & Special Offers

Dv188 offers a variety of bonuses and promotions from time to time to reward member loyalty. All bonuses are subject to the following specific terms:

• Each bonus has a rollover (wagering requirement) that must be met before a withdrawal is permitted. Rollover requirements are clearly stated for each offer.
• The welcome bonus can only be claimed once only by each new member. Any attempt to reclaim it through a new account is a breach of terms.
• Dv188 reserves the right to withdraw any bonus if there is evidence of promotion abuse or betting strategies intended to exploit the bonus terms.
• Unused bonuses may expire according to the date specified for each promotion.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.

For the latest information on ongoing promotions, please visit the promotions page on the dv188 platform or contact our support team.

06Game Rules

All games available on the dv188 platform — including online slots, Live Casino, Sports Betting, and Fish Shooting Games — are subject to their respective game-specific rules. In general, the following rules apply to all game types:

• Game results are final. Any dispute regarding a game result must be submitted to the support team within 24 hours after the incident.
• The use of automated software (bots), cheating software or any unfair method to gain an advantage in games is strictly prohibited.
• Player collusion (chip dumping) at live game tables is a serious violation and will result in immediate account closure without exception.
• Dv188 reserves the right to void any bet or game that occurs as a result of an obvious technical glitch or system error.
• All games use independently verified random number generators (RNG) to ensure full fairness.

07Account Closure & Suspension

Dv188 reserves the right to suspend or close any member account in the event of a breach of these terms. This action may be taken without prior notice in the following cases:

• Fraud, identity fraud or falsification of verification documents.
• Use of multiple accounts or registration using a false identity.
• Systematic abuse of bonuses or promotions.
• Use of unauthorised software or system hacking methods.
• Transfer of funds from illegal activities (money laundering).
• Threatening or harassing behaviour directed at dv188 staff or other members.

Members may also close their own account at any time by contacting the dv188 support team. Any remaining balance will be processed for withdrawal once all conditions are met, unless the account is closed due to a terms violation — in which case the balance may be held pending investigation.

08Privacy & Data Protection

Dv188 takes the protection of each member's personal data seriously. All information you provide during registration and platform use is protected with 256-bit SSL encryption. We do not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law.

Data collected is used solely for identity verification (KYC), payment processing, fraud prevention and platform service improvement. For full details on how we handle your personal data, please refer to Privacy Policy us.

09Limitation of Liability

The dv188 platform is provided "as is" and "as available". While we strive to keep the platform running without interruption, dv188 cannot guarantee that the service will always be free from technical errors, disruptions, or unplanned downtime.

• Dv188 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Dv188 is not liable for losses resulting from internet disruptions, device failures, or technical issues on the user's end.
• The maximum liability of dv188 under any circumstances shall not exceed the amount of the member's most recent deposit.

It is the member's responsibility to ensure a stable internet connection and properly functioning device when using the dv188 platform.

10Responsible Gaming

Dv188 is committed to promoting a healthy and responsible gaming culture. We provide a range of self-management tools to help members maintain control over their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set the maximum loss amount you are willing to absorb within a given period.
• Self-Exclusion: Choose to suspend your account for a set period or permanently if needed.
• Session Time Limit: Set reminders and time limits for each of your gaming sessions.

If you need assistance or feel that gaming is starting to negatively affect your life, please contact our support team or visit the Responsible Gaming for further support resources.

11Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the dv188 platform, our support team is available 24 hours a day, seven days a week.

• Live Chat in the dv188 app or website (fastest response)
• Support email: [email protected]

We aim to respond to all enquiries as quickly as possible. For urgent technical issues, live chat is the recommended channel for immediate assistance.